Refund policy

Return & Exchange Policy

Thank you for shopping with Black Girl Baggage™. Each item is created with intention and care. Please review our return policy below before completing your purchase.

Returns & Store Credit

All eligible returns are accepted for store credit only. We do not offer refunds to the original form of payment.

Store credit will be issued once the returned item is received, inspected, and approved.

Exchange Window

• Items must be returned or exchanged within 30 days of delivery

• Returned items must be unworn, unwashed, and in original condition

• Items showing signs of wear, damage, or alteration cannot be accepted

Final Sale Items

The following items are final sale and not eligible for return or exchange:

• Clearance or discounted items

• Gift cards

• Items marked “Final Sale”

How to Start a Return

To initiate a return or exchange, please contact us at [your support email] with:

• Your order number

• The item(s) you wish to return

• Reason for return or exchange

Return instructions will be provided once your request is approved.

Shipping Costs

• Customers are responsible for return shipping costs

• Original shipping charges are non-refundable

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 7 days of delivery so we can make it right.

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Our Commitment

We appreciate your understanding and support of a small business built with intention. Each policy allows us to continue creating meaningful products while honoring sustainability and care.